I'm having trouble with my streaming service, what should I do?
This article walks you through troubleshooting steps for resolving streaming playback issues in djay. You’ll learn how to check your connection, restart or update the app, refresh your streaming login, and verify your subscription.
1. Check your internet connection
- Make sure you have a stable, high-speed internet connection.
- Streaming music requires sufficient bandwidth, so weak or intermittent connections may cause playback interruptions.
- If possible, switch to a reliable Wi-Fi network or restart your router.
2. Restart djay
- Fully close the djay app and reopen it.
- Restarting can resolve minor glitches or temporary connection issues between djay and your streaming service.
3. Log out and back in
- Open djay’s settings and go to the Library tab.
- Log out of your streaming service, then log back in.
- This step refreshes the authentication between djay and your streaming account, which can resolve most connection problems.
4. Update the app
- Make sure you are running the latest version of djay.
- Visit your device’s app store (Mac App Store, Microsoft Store, App Store, or Google Play) to check for updates.
- Updating ensures you have the newest compatibility and performance improvements.
5. Contact your streaming service
- If the issue persists, the problem may be related to your streaming provider.
- Check if the service is experiencing outages or maintenance.
- Visit your streaming provider’s help center or contact their support team for assistance.
6. Verify your streaming service subscription
- Ensure your subscription is active and in good standing.
- Expired or unpaid accounts can prevent playback in djay.
- For more details on supported streaming platforms, visit our Streaming Services FAQ.
7. Contact Algoriddim Support
If none of the above steps resolve your issue, please contact our support team.
When reaching out, include:
- The streaming service you’re using (e.g., TIDAL, SoundCloud, Beatport, Beatsource).
- Your device type and operating system version.
- Any error messages or screenshots related to the issue.
Our team will help investigate and get you back to mixing smoothly.
tip
Most streaming issues are resolved by refreshing your login, updating djay, or improving your internet connection.