Please follow the steps below if you ever encounter unexpected behavior with streaming service playback within djay.
Check Your Internet Connection
• Ensure you have a stable and strong internet connection, as streaming music requires bandwidth. A slow or intermittent connection can cause playback issues.
Restart the App
• Close and restart the djay app. Sometimes, a fresh start can resolve minor glitches or connectivity issues.
Log Out and Back In
• If you’re logged into your streaming account within djay, try logging out of the streaming service and then logging back in. This often helps refresh the connection. You can log out of a service by opening djay's in-app settings menu and then going to the Library tab.
Update the App
• Ensure you are using the latest version of the djay app. Visit your app store to check for updates.
Contact your Streaming Service
• Sometimes, the issue may not be with your device or the djay app but instead with the streaming service itself. Please get in touch with their support team to see if they are experiencing any outages.
Verify Streaming Service Subscription
• Make sure your subscription to the streaming service is active. Expired or unpaid accounts can block access to music playback. Please check this FAQ on streaming service options for further reference.
Contact Us
• If none of the above steps work, reach out to our support team at this link. Please provide details about the issue, such as error messages, the streaming service you’re using, and your device information. We’ll help resolve the problem.