How do I synchronize an iOS Crash log to my Mac or Windows computer?

If you experience a crash and need to collect a Crash Report generated by your iOS device, you will first need to synchronize this report to your Mac or Windows computer. Please find the steps for doing so below: 

Mac Users

1. Open Finder (found in the Dock)
2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
3. Type (or copy/paste): ~/Library/Logs/CrashReporter/MobileDevice/
4. Open the folder with the same 'name' as your device (Note: your device name appears in iTunes on the left side, under 'Devices')
5. Look for files starting with djay or containing djay in their title. Copy any that you find to your Desktop.
6. Attach the file(s) to your reply, or send them to support@algoriddim.com

Windows Users

1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
2. Enter %appdata%, and press enter
3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name* (Note: your device name appears in iTunes on the left side, under 'Devices')
4. Look for files starting with djay or containing djay in their title. Copy any that you find to your Desktop.
5. Attach the file(s) to your reply, or send them to support@algoriddim.com