If you experience a crash and need to collect a Crash Report generated by your iOS device, you will first need to synchronize this report to your Mac or Windows computer. Please find the steps for doing so below:
Mac Users
- Open Finder (found in the Dock)
- Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
- Type (or copy/paste): ~/Library/Logs/CrashReporter/MobileDevice/
- Open the folder with the same 'name' as your device (Note: your device name appears in iTunes on the left side, under 'Devices')
- Look for files starting with djay or containing djay in their title. Copy any that you find to your Desktop.
- Attach the file(s) to your reply, or send them to support@algoriddim.com
Windows Users
- Open any Windows Explorer Window (My Computer, My Documents, etc.)
- Enter %appdata%, and press enter
- Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name* (Note: your device name appears in iTunes on the left side, under 'Devices')
- Look for files starting with djay or containing djay in their title. Copy any that you find to your Desktop.
- Attach the file(s) to your reply, or send them to support@algoriddim.com