Help Center

Pre-cueing does not work with my MIDI controller

Last Updated: Jun 14, 2017 12:55PM CEST

Most MIDI controllers and audio devices are fully supported on Windows 10 without the need for additional drivers. If you you are unable to use pre-cueing (a.k.a. monitor/headphone output) with your audio device please try the following suggestions:

  1. First, please ensure that your audio device supports at least 4 audio output channels (i.e. two separate stereo outputs). Note that combining multiple audio devices for master output and pre-cueing is currently not supported in djay Pro for Windows.
  2. Install the Windows 10 Creators Update (version 1703) or later. The Creators Update adds native support for all class-compliant USB audio interfaces with support for multiple output channels, so most devices are now fully supported with pre-cueing.
  3. If you are already running Windows 10 version 1703 or later and pre-cueing is still not working, please try uninstalling any previously installed drivers for your audio device to ensure the native system drivers are used.
  4. Finally, some MIDI controllers and audio devices may still require a hardware driver to be installed to be fully supported on Windows 10. Please check your manufacturer’s website for more information:
Please contact us if your audio device is still not working after following the steps above.

Recent Forum Posts

Ajax-loader-small
support@algoriddim.com
http://assets2.desk.com/
false
Algoriddim
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
true
Invalid characters found
/customer/en/portal/articles/autocomplete
There was an error contacting Get Satisfaction
Show All
0
posts
replies
Questions
Ideas
Problems
Praise